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  • Writer's pictureCraig Thatcher

Searching for 2022 Corporate Receptionist of the Year

This is the only award that recognises and celebrates the exceptional front of house receptionists working in the corporate sector and is aimed at professionals providing reception services to visiting clients and guests.

Do you know a brilliant corporate receptionist?

Nominate a brilliant receptionist in the corporate sector. All they need to do is go to the CROTY website, download, complete and submit an application by 28th February 2022.

Applications from more diverse organisations

Craig Thatcher, creative partner for the Corporate Receptionist of the Year Award and Founder of StrawberryFinch, says “This year, we want to encourage more applications from individuals from different corporate organisations and facilities management companies, to reflect an increasingly diverse marketplace.”

New Chair of judges

Bianca Talbot will be overseeing the judges this year. She has exceptional credentials and is Chief Executive of The WOW! Awards, a unique programme that brings authentic, timely recognition to circa 50,000 employees worldwide.

Having reviewed and evaluated hundreds of finalist presentations on service delivery over the last decade, Bianca has a deep-rooted understanding of what an exceptional guest experience should look and feel like.

New key partner for 2022 is Proinsight

Proinsight joins five other key partners and is the UK’s leading Mystery Shopping agency. They work with clients that don’t just say that customers are important but show it!

Managing Director, David Hopkins says “We are delighted to be a partner, because this award is an important way to highlight the critical role that corporate receptionists have in creating an outstanding experience for clients, their guests and visitors.”

Craig on judging panel for 2022

As in previous years, Craig is in the judging panel and undertakes role play scenarios with the finalists, which is a critical part of selecting the overall winner. Role playing tests each individuals in an identical situation and reveals interesting results that would not be uncovered using a traditional interview panel. It demands on-the-spot thinking as it can not be prepared for in advance. He can testify to the very high standard of the finalists and maintains that it gets harder each year to separate out the very best.

Craig says that, “Corporate Receptionists have the power and control over every aspect of the guest experience. They deserve an award like this, one that recognises the critical role they have in creating a memorable experience.”

This award is important because it helps companies with the best corporate receptionists to assert a competitive advantage. Read more.

If you would like to discover how to apply some of the experience gained from in your company for your competitive advantage or are thinking of developing a new award, then contact Craig now.


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